At Quilt Avenue, we do our best to provide the finest quality of products. Like most hand crafted products, our products are not guaranteed against natural wear, abrasion, rust, shrinkage, fading, or paint-lot variations.

Actual product colour may vary from the images shown. Every monitor or mobile display has a different capability to display colours, and every individual may see these colours differently. In addition, lighting conditions at the time the photo was taken can also affect an image's color. We try to show you the closest details one can possibly can digitally

We reserve the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet our standards. Should we exercise this right, the customer will receive a full refund via the original payment method.

After you have received the product, we give you 48 - 72 hours - to be sure and if you’re still unhappy with your purchase, we will find a solution for you. The products can be exchanged for the same or higher value. If you choose to delay your purchase, we can issue you a credit note for the same amount, which will be valid for 6 months. Don’t worry, we will send you a reminder before the credit note expires, because we know humans forget about many things and simply need to be reminded. 

To ensure that the exchange or return process is quick and seamless, please note the following:

1. The product should be unused and in clean, hygienic and unstained condition. 
2. Our Wicker Weaves bags are not eligible for an exchange or refund.
3. Discounted items cannot be returned or exchanged.
4. Kindly be aware, the credit note will not include the shipping costs levied at the time of purchase. 

To raise your request for return, you can reach out to our customer support at info@quiltavenue.com

Our delivery partner will pick the product from you within 3-4 business days. All the refunds are processed back to your original mode of payment. For Cash on Delivery orders, the refund will be made once you provide us your bank details. The refund value will only be of the product and not the shipping costs levied during the purchase. Please note refunds will be processed only after the product is received at our warehouse & all quality checks are completed & found satisfactory.